Part of the 5 Minutes a Day blog series
I ask you this. Why is it that every time I’m on a project that runs into a road block during the visual design phase… why is it at this point that people start to question and pay attention to my IA work? Is it because my work is flawed (always a potential)? Is it because they “favor” the visual designer (highly unlikely since we are both teammates on the project)? Or is it because client simply cannot grasp that information architecture of a system?
And… can they not grasp the IA of the system because I am not explaining it clearly? Or is it that the idea is too abstract? Is it that IA is simply too complex?
I don’t have any answers to these questions, but today I am in a sea of deep client frustration. I spent months pouring over a concept model and IA that is one of the best I’ve ever produced, and now, at the point of design, it not only comes into question (which is natural), but it is deemed as flawed. Further the client has spent a great amount of time with it, and now wants me to address the flaw that she is convinced is there (as if I spent a few hours with it, and don’t already have answers to each concern and question she has).
So, I ask you all this…. am I the only one that faces these woes? If not, how do you usually handle them to help the client understand your point of view and your work, while also addressing their feedback and concerns.
~ Yours “Sad in NYC”