Is it just me or as an UX professional do you find yourself constantly evaluating the experiences around you and trying to make them better. I knew you’d agree. I found the perfect example of an experience that needs some help. Roadside construction… at least in my city.
Last night on my drive home I sat in traffic for almost an hour. Now don’t get me wrong I realize that these guys/gals are just doing their jobs and trying to make the roads safer and better. And I also am usually very patient in these situation because of this understanding but last night all these questions were running through my head. How far down the road does this construction go? Why are they starting this DURING RUSH HOUR? How many days will this work last? What will these improvements get me?
Obviously making this experience my ideal is probably over the top, but a sign or two telling me how far I have to drive before the construction ends isn’t too much to ask. Someone out there please tell me that you’ve seen something different. That there is one construction company in one city/town/village out there that gives you some sort of heads up. Or are we just destined to sit and wonder…..
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